Engaging modern luxury high above the vibrant streets of Hong Kong.
The Upper House is an intimate hotel full of surprises. Warm, friendly and informal, it’s a place where everyone is treated as an individual.
Designed by architect Andre Fu to create an understated feeling of residential calmness, it’s so much more than a luxury hotel, and we want you to relish every moment of your stay.
SERVICES - AN INDIVIDUAL APPROACH TO SERVICE
Our Guest Experience Team offers personalised round the clock service. We hope you’ll come to know us well. No matter what time it is, we are here to provide you with a personal service. Whether this means booking you a table at the best restaurants, advising you on the best places to shop or arranging last minute dry cleaning. Think of us as reception and concierge rolled into one.
ARRIVAL & DEPARTURE
We’ve learned our guests love to keep things simple so we have made your arrival paperless with no forms to fill in. Go straight to your room or take a seat anywhere in the hotel and we’ll come to you to complete your arrival. And when it’s time to depart, you can simply send us an email, if you so wish.
RELAX WITH THE MAXI BAR
In room refreshments are a complimentary and easy treat with the Maxi Bar. We keep it stocked with complimentary soft drinks, beers, juice and water as well as coffee, tea and a selection of infusions. Help yourself to the nuts, sweets and cookies too.
KEEPING IT SIMPLE
We also like to keep things as paper free as possible. From our paperless arrival and departure experiences, to your very own IPTV – loaded with in house entertainment, services and information about the hotel and its surroundings.
HOP IN OUR BMW HOUSE CARS
Everything is a little different at The Upper House, the experience a little more memorable. So when it comes to driving you around Hong Kong in comfort, we use our full BMW fleet which includes an electric i3, in line with our environmental initiatives.